At SilkenBra, we believe every question deserves an answer as elegant as our French-crafted lingerie. Below you’ll find answers to our most commonly asked questions about our products, delivery, and services.

Product Questions

Q: What makes SilkenBra lingerie special?

A: Our collection features authentic Parisian elegance with Chantelle’s exquisite craftsmanship. From bridal foundations to everyday comfort pieces, each item is designed with luxurious fabrics, delicate lace, and the perfect fit that French lingerie is renowned for.

Q: How do I choose the right bra size?

A: We offer an extensive range of sizes, including full bust bralettes (sizes 30-40, cups A-G) and specialized balcony styles. For first-time buyers, we recommend consulting our online sizing guide or emailing our fit specialists at [email protected] for personalized advice.

Q: Do you carry bridal and special occasion lingerie?

A: Absolutely! Our Bridal Collection includes foundations, garter belts, and chemises designed specifically for wedding days and milestone events. We recommend ordering these pieces 6-8 weeks before your event.

Ordering & Payment

Q: What payment methods do you accept?

A: We accept Visa, MasterCard, JCB, and PayPal for your convenience. All transactions are securely processed.

Q: Can I modify or cancel my order after placing it?

A: Orders are processed quickly to ensure prompt delivery. If you need to modify or cancel, please contact us immediately at [email protected] and we’ll do our best to accommodate your request.

Shipping & Delivery

Q: What are my shipping options?

A: We offer two elegant delivery solutions:

Standard Shipping (CAD $12.95): Via DHL/FedEx in 10-15 business days with package tracking.
Free Shipping: For orders over CAD $50 via EMS in 15-25 business days.

Q: Do you ship internationally?

A: Oui! We deliver worldwide (excluding some Asian and remote regions). Our Victoria boutique expertly handles all customs documentation for seamless cross-border delivery.

Q: How is my lingerie packaged for delivery?

A: Your intimate purchases arrive in our signature discreet packaging, with only “SilkenBra” appearing on the exterior – because we believe luxury should be both beautiful and private.

Returns & Exchanges

Q: What is your return policy?

A: Our Perfect Fit Promise allows returns within 15 days of receipt. Items must be unworn, with tags attached, and in original packaging. Please email [email protected] to initiate a return.

Q: Can I exchange an item for a different size or style?

A: Certainly! We recommend contacting us before returning your item to ensure availability of your preferred alternative. Exchanges are processed within 3-5 business days after we receive your return.

Special Occasions

Q: I’m getting married – when should I order my bridal lingerie?

A: Félicitations! We recommend ordering bridal foundations 6-8 weeks before your wedding day. For time-sensitive purchases, select our Standard Shipping option and consider choosing a second style as backup.

Q: Do you offer gift services?

A: Oui! Our free shipping option is perfect for sending gifts directly to loved ones. All packages are discreetly labeled for the recipient’s privacy.

Have a question we haven’t answered? Our lingerie concierge team specializes in global lingerie logistics and would be delighted to assist you at [email protected].