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At SilkenBra, we believe your privacy deserves the same exquisite care as our French-crafted lingerie. This Privacy Policy outlines how Chantelle Sales Store (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit silkenbra.com or make purchases from our global boutique.

1. Information We Collect

To provide you with our Parisian lingerie experience, we may collect:

  • Personal Details: Your name, email address, shipping address, and contact information when you create an account or make a purchase
  • Payment Information: Credit card details (processed securely through our payment partners) when you invest in our bridal collections or everyday essentials
  • Preferences: Your bra size, style preferences (such as balcony, full bust bralettes, or convertible styles), and wishlist items
  • Technical Data: IP address, browser type, and device information to enhance your browsing experience
  • Communication Records: Correspondence with our lingerie concierge team

2. How We Use Your Information

We handle your data with the same discretion we apply to our luxury packaging:

  • To process your orders for our delicate chemises or supportive foundations
  • To provide personalized recommendations based on your lingerie preferences
  • To communicate about your orders, including our hand-finished bridal collection pieces
  • To improve our website and services, ensuring seamless navigation between activewear and intimate apparel
  • To prevent fraud and maintain the security of your transactions

3. Data Sharing & Disclosure

Like our convertible designs adapt to your needs, we share information only when essential:

  • Service Providers: Trusted partners who assist with payment processing (Visa, MasterCard, JCB, PayPal), shipping, and marketing
  • Legal Requirements: When necessary to comply with laws or protect our rights
  • Business Transfers: In connection with any merger or sale of company assets

We never sell your personal information to third parties.

4. International Data Transfers

As a global retailer (excluding certain Asian and remote regions), your information may be transferred to and processed in countries outside your own. We ensure all transfers receive adequate protection under applicable data protection laws.

5. Data Security

We protect your data with the same dedication we apply to our full-support designs:

  • SSL encryption for all data transmissions
  • PCI-DSS compliant payment processing
  • Limited employee access to your personal information
  • Regular security assessments of our systems

6. Your Rights

You maintain control over your personal information, including the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain processing
  • Receive your data in a portable format
  • Withdraw consent where applicable

To exercise these rights, please contact our lingerie concierge at [email protected].

7. Cookies & Tracking Technologies

Our website uses cookies – like the delicate lace in our babydolls – to enhance your experience:

  • Essential Cookies: For core functions like shopping cart and secure checkout
  • Preference Cookies: To remember your size selections and style preferences
  • Analytics Cookies: To understand how customers navigate between our balcony bras and garterbelts collections
  • Marketing Cookies: To show relevant offers on our new breast tape or comfort collections

You may manage cookie preferences through your browser settings.

8. Children’s Privacy

Our products and services are designed for adults. We do not knowingly collect information from children under 16.

9. Policy Updates

We may update this policy periodically, with changes reflected in the “Last Updated” date. Significant changes will be communicated through our website or directly to you.

10. Contact Us

For privacy inquiries or to discuss our policies further, please contact:

Chantelle Sales Store
Attn: Privacy Officer
4660 Blanshard
Victoria, BC V8W 2H9 Canada
Email: [email protected]

Thank you for trusting SilkenBra with your intimate apparel needs and your personal information. We value your privacy as much as we value crafting your perfect lingerie experience.